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MEDICAL & PHARMACY
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FAQ
Who Jill Health?
Jill Health is a Canadian health company for women with the goal to make prescription-based healthcare accessible, comfortable, and safe. Our network of medical professionals and pharmacies is comprised entirely of Canadian-certified healthcare providers. From prescription to a pharmacy, you are in well trained hands. Our team is ready to help with discretion, convenience, and exceptional service.
How does Jill Health work?
It’s simple. Explore our solutions and pick the treatment you want. You’ll be prompted to fill out a short, online medical consult that gives our medical team the info they need to see if this treatment is right for you. After their review, they fill your prescription and it gets shipped right to your door, for free! No lines, no fuss. And if you’re found ineligible for any ordered treatment after our medical team reviews your consult, you will be refunded.
Can I start the process without a prescription?
Yes, you can order any product you think is suitable for your lifestyle and needs. Once you checkout, you will be prompted to book your free virtual visit with a doctor, to ensure your selection is a fit based on your medical history. When the doctor approves your order, your prescription will be shipped.
We take your safety very seriously, so if the doctor does not feel you are a candidate for medical treatment, your order will be refunded.
Do I need a prescription to buy these solutions?
For the most part yes, treatments offered by us will require a prescription from a Canadian licensed medical professional. There are a few exceptions (like vitamins and supplements, along with a few other solutions like rosemary oil for hair loss).
Most of what we offer are pharmaceuticals and therefore require a medical professional to review your health background, discuss side effects, and double check any interactions that may occur with other medications you may be on. Then they’ll determine the best treatment plan for you.
Is it covered by insurance?
If you have a private drug plan that covers medication your out-of-pocket fees may decrease significantly. Many Health Spending Accounts can also cover costs for medication. You will be provided with a receipt to use for your claims. For questions about using your insurance to pay, please mention that you have insurance when the pharmacy calls you – a refund will be provided for the portion that covered by your plan if applicable. You can also find out what your plans covers by contacting your insurer or emailing our pharmacy
Where do you ship?
Currently, we are only available in Canada and ship to all regions except for: New Brunswick, Northwest Territories, Prince Edward Island, Nunavut, and Yukon.
I’m dealing with a health issue that requires medical attention—can you help?
It’s time to book a consultation with someone from our Cover Health medical team. Head over there now!
Where is your pharmacy located?
Need to pay our pharmacy a visit in-person? You can find us at 2620 Bristol Circle, Oakville, ON L6H 6Z7.
How can I figure out where my shipment is?
You can add your tracking number here and get more information on the stage of your order!
All treatments at Jill Health are prescribed by licensed Canadian healthcare practitioners. Our digital clinic operates under strict Health Canada guidelines, ensuring you receive safe, clinically proven medications—from hormone therapy to medical weight loss—with the ongoing support of qualified wellness coaches and clinicians.
Questions? Contact us anytime at help@jill.health
All treatments at Jill Health are prescribed by licensed Canadian healthcare practitioners. Our digital clinic operates under strict Health Canada guidelines, ensuring you receive safe, clinically proven medications—from hormone therapy to medical weight loss—with the ongoing support of qualified wellness coaches and clinicians.
Questions? Contact us anytime at help@jill.health
What We Treat
About Us
Medications
All treatments at Jill Health are prescribed by licensed Canadian healthcare practitioners. Our digital clinic operates under strict Health Canada guidelines, ensuring you receive safe, clinically proven medications—from hormone therapy to medical weight loss—with the ongoing support of qualified wellness coaches and clinicians.
Questions? Contact us anytime at help@jill.health
What We Treat
About Us
Medications