Personalized health clinic for Canadian women.
Personalized health clinic for Canadian women.
Personalized healthcare for Canadian Women.
Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Menopause
Hormone optimization

Weight loss
Body optimization

Longevity
Healthspan optimization
LAB-BASED · QUARTERLY
Biological age
33
● 3 yrs younger
3 years younger than your age of 36.
BioAge 33 Chronological 36
Last lab Jun 10, 2026 · Next due Sep 10, 2026
YOUR HEALTH INSIGHTS Aug 17, 2026
Your personalized health plan is ready
Health profile 100% complete 4/4
AI SUMMARY
• Lipoprotein(a) is high, which is a genetically influenced cardiovascular marker worth being aware of.
• Thyroid function, kidney markers, liver enzymes, inflammation (CRP), and complete blood count look healthy.
• Hormone panels including testosterone, estradiol, and thyroid markers are within normal ranges.
ADHD
Focus and clarity

Hair loss
Hair restoration

Skin
Prescription skincare

Energy
Tired all the time? Let’s find out why.

Care on your schedule
Care on your schedule
Care on your schedule
100% Canadian
100% Canadian
100% Canadian
Licensed Canadian clinicians
Licensed Canadian clinicians
Licensed Canadian clinicians
Coverage across Canada
Coverage across Canada
Coverage across Canada

Available:
Dietitians
Nutrition
Support groups
Naturopath
Longevity coaching
Up to 20% body weight loss, based on clinical trial results.*
↓ 20%
Results vary by medication and individual. Up to 20% body weight loss is based on clinical trial results for prescription medication used alongside diet and physical activity. Individual results are not guaranteed. Consult a licensed healthcare practitioner for personalized guidance.
Results vary by medication and individual. Up to 20% body weight loss is based on clinical trial results for prescription medication used alongside diet and physical activity. Individual results are not guaranteed. Consult a licensed healthcare practitioner for personalized guidance.
Available:
Dietitians
Nutrition
Support groups
Naturopath
Longevity coaching
Up to 20% body weight loss, based on clinical trial results.*
Up to 20% body weight loss, based on clinical trial results.*
↓ 20%
↓ 20%

Online ADHD assessment in Canada.
Online ADHD assessment in Canada.
Online ADHD assessment in Canada.
Understand your symptoms
Understand your symptoms
Understand your symptoms
Get a clinician-reviewed video assessment and a plan for what comes next.
Get a clinician-reviewed video assessment and a plan for what comes next.
Get a clinician-reviewed video assessment and a plan for what comes next.
Get ADHD appointment in days
Get ADHD appointment in days
Get ADHD appointment in days
A clearer path to understanding your symptoms, with care from licensed Canadian clinicians.
A clearer path to understanding your symptoms, with care from licensed Canadian clinicians.
A clearer path to understanding your symptoms, with care from licensed Canadian clinicians.
Explore ADHD care




Latisse® Online in Canada
Latisse® Online in Canada
Connect with our medical team for an online consultation to get authentic Latisse® prescribed.

Tired all the time? Let’s find out why.
Tired all the time? Let’s find out why.
Tired all the time? Let’s find out why.
Boost your energy levels
Boost your energy levels
Boost your energy levels
A licensed Canadian clinician can review your symptoms and personalize energy treatment plan.
A licensed Canadian clinician can review your symptoms and personalize energy treatment plan.
A licensed Canadian clinician can review your symptoms and personalize energy treatment plan.
Care built around you
Care built around you
Care built around you
Fatigue has many causes, and most are worth checking for.
Fatigue has many causes, and most are worth checking for.
Fatigue has many causes, and most are worth checking for.
Explore Energy care
Build your ideal skincare routine.
Build your ideal skincare routine.
Personalized treatments for wrinkles, acne, rosacea, hyperpigmentation, dark spots, and more.
Personalized treatments for wrinkles, acne, rosacea, hyperpigmentation, dark spots, and more.



Trusted by thousands of Canadian women.
100% genuine reviews. Results vary by person. These stories are real, but your experience may differ.
Trusted by thousands of Canadian women.
100% genuine reviews. Results vary by person. These stories are real, but your experience may differ.
Trusted by thousands of Canadian women.
100% genuine reviews. Results vary by person. These stories are real, but your experience may differ.
FEATURED IN
FREQUENTLY ASKED QUESTIONS
Your questions, answered
What is Jill Health?
Jill Health is Canada's first fully online telemedicine service built exclusively for women. We're a 100% Canadian digital clinic offering personalized treatment plans, prescription medications, and discreet home delivery — all designed to help busy Canadian women take charge of their health from wherever they are.
How does Jill Health work?
Getting started takes minutes:
Online intake — Complete a quick medical assessment about your goals and health history.
Provider review — A licensed Canadian doctor or nurse practitioner reviews your information and, if appropriate, prescribes a treatment plan.
Discreet delivery — Your prescription is filled by a licensed Canadian partner pharmacy and shipped in plain, unbranded packaging.
Wellness coaching — For applicable programs (like weight loss, menopause), you'll get ongoing support from qualified wellness coaches for a fee.
Ongoing care — Message your medical team anytime through your secure patient portal.
Do I need a prescription to use Jill Health?
Yes, many of our treatments require a prescription. However, you do not need a prior prescription to join. As a full-service Canadian telehealth clinic, the licensed doctors and nurse practitioners at Jill Health will evaluate your assessment and, if appropriate, write the prescription for you directly during your online consultation.
What happens during the "Online Consult"?
It’s a text-based or video/phone-based assessment (depending on your province and needs). You’ll complete a medical intake form detailing your health history and goals. A practitioner reviews this to ensure the requested treatment is a good fit.
Can Jill Health help with my specific condition?
Jill Health focuses on:
Menopause & hormone optimization
Medical weight management
Sexual health (birth control, libido, intimate wellness)
Skin (acne, aging, rosacea, hyperpigmentation, dark spots)
Hair loss
Longevity (biomarker tracking and optimization)
Allergies
ADHD assessment
Vitamins & personalized supplements
Where is my treatment filled?
All prescriptions are filled by licensed Canadian partner pharmacies. For example, we often partner with specialized pharmacies to ensure temperature-controlled shipping for weight management treatments.
Is shipping discreet?
Yes. Your order is delivered in plain, unbranded packaging to ensure your privacy.
How long does delivery take?
Once your consultation is approved and the prescription is processed, shipping typically takes 3–5 business days across Canada. You will receive a tracking number once the package leaves the pharmacy.
Does my private insurance cover the treatment?
Often, yes. While the consultation fee might not be covered, many private insurance plans (Sun Life, Manulife, etc.) will cover the cost of the actual medication. You can request a pharmacy receipt to submit for reimbursement.
Can I pause or cancel my subscription?
Yes. Jill Health is designed for ongoing care, but you can manage your refills through your patient portal. You can pause or cancel your treatment plan at any time before your next shipment is processed.
What is Jill Health's refund policy?
Full details are available on our Refund Policy page at jill.health/refund-policy. If your consultation is denied, you won't be charged for medication. For other situations, message our support team and we'll work with you on a case-by-case basis.
How do I contact my medical team?
You can message your practitioner or the support team directly through the secure patient portal if you have questions about side effects or your dosage.
Can I use my own local pharmacy instead of your delivery service?
Yes, if you prefer, you can request that your prescription be sent to a local pharmacy of your choice instead of using Jill Health’s partnered pharmacy network. This complies with Canadian telemedicine regulations, which allow patients the right to choose their preferred pharmacy. We will be charging a $40 visit fee if you choose this option.
How do I get a receipt for my private insurance claim?
Jill Health provides detailed receipts that include the necessary information for insurance reimbursement (such as the DIN—Drug Identification Number and the prescribing practitioner’s details). You can download these receipts directly from your Patient Portal after your order has been processed. If you need a more specific breakdown for a "Prior Authorization" form required by your insurer, you can message the support team to assist.
What happens if I experience side effects from my treatment?
Patient safety is handled through a "continuous care" model. If you experience side effects, you do not need to book a new formal appointment; you can send a secure message to your medical team via the portal at any time. They can provide guidance on managing symptoms, adjust your dosage, or switch you to an alternative treatment if necessary.
It's a medical emergency. What should I do?
Jill Health is not designed for medical emergencies. If you're experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. For non-emergency urgent concerns, message your medical team through the patient portal.
Is my information private and secure?
Yes. Jill Health is fully compliant with Canadian privacy legislation, including PHIPA and PIPEDA. Your medical information is encrypted, stored securely, and only accessible to the licensed clinicians and pharmacy team involved in your care.
FREQUENTLY ASKED QUESTIONS
Your questions, answered
What is Jill Health?
Jill Health is Canada's first fully online telemedicine service built exclusively for women. We're a 100% Canadian digital clinic offering personalized treatment plans, prescription medications, and discreet home delivery — all designed to help busy Canadian women take charge of their health from wherever they are.
How does Jill Health work?
Getting started takes minutes:
Online intake — Complete a quick medical assessment about your goals and health history.
Provider review — A licensed Canadian doctor or nurse practitioner reviews your information and, if appropriate, prescribes a treatment plan.
Discreet delivery — Your prescription is filled by a licensed Canadian partner pharmacy and shipped in plain, unbranded packaging.
Wellness coaching — For applicable programs (like weight loss, menopause), you'll get ongoing support from qualified wellness coaches for a fee.
Ongoing care — Message your medical team anytime through your secure patient portal.
Do I need a prescription to use Jill Health?
Yes, many of our treatments require a prescription. However, you do not need a prior prescription to join. As a full-service Canadian telehealth clinic, the licensed doctors and nurse practitioners at Jill Health will evaluate your assessment and, if appropriate, write the prescription for you directly during your online consultation.
What happens during the "Online Consult"?
It’s a text-based or video/phone-based assessment (depending on your province and needs). You’ll complete a medical intake form detailing your health history and goals. A practitioner reviews this to ensure the requested treatment is a good fit.
Can Jill Health help with my specific condition?
Jill Health focuses on:
Menopause & hormone optimization
Medical weight management
Sexual health (birth control, libido, intimate wellness)
Skin (acne, aging, rosacea, hyperpigmentation, dark spots)
Hair loss
Longevity (biomarker tracking and optimization)
Allergies
ADHD assessment
Vitamins & personalized supplements
Where is my treatment filled?
All prescriptions are filled by licensed Canadian partner pharmacies. For example, we often partner with specialized pharmacies to ensure temperature-controlled shipping for weight management treatments.
Is shipping discreet?
Yes. Your order is delivered in plain, unbranded packaging to ensure your privacy.
How long does delivery take?
Once your consultation is approved and the prescription is processed, shipping typically takes 3–5 business days across Canada. You will receive a tracking number once the package leaves the pharmacy.
Does my private insurance cover the treatment?
Often, yes. While the consultation fee might not be covered, many private insurance plans (Sun Life, Manulife, etc.) will cover the cost of the actual medication. You can request a pharmacy receipt to submit for reimbursement.
Can I pause or cancel my subscription?
Yes. Jill Health is designed for ongoing care, but you can manage your refills through your patient portal. You can pause or cancel your treatment plan at any time before your next shipment is processed.
What is Jill Health's refund policy?
Full details are available on our Refund Policy page at jill.health/refund-policy. If your consultation is denied, you won't be charged for medication. For other situations, message our support team and we'll work with you on a case-by-case basis.
How do I contact my medical team?
You can message your practitioner or the support team directly through the secure patient portal if you have questions about side effects or your dosage.
Can I use my own local pharmacy instead of your delivery service?
Yes, if you prefer, you can request that your prescription be sent to a local pharmacy of your choice instead of using Jill Health’s partnered pharmacy network. This complies with Canadian telemedicine regulations, which allow patients the right to choose their preferred pharmacy. We will be charging a $40 visit fee if you choose this option.
How do I get a receipt for my private insurance claim?
Jill Health provides detailed receipts that include the necessary information for insurance reimbursement (such as the DIN—Drug Identification Number and the prescribing practitioner’s details). You can download these receipts directly from your Patient Portal after your order has been processed. If you need a more specific breakdown for a "Prior Authorization" form required by your insurer, you can message the support team to assist.
What happens if I experience side effects from my treatment?
Patient safety is handled through a "continuous care" model. If you experience side effects, you do not need to book a new formal appointment; you can send a secure message to your medical team via the portal at any time. They can provide guidance on managing symptoms, adjust your dosage, or switch you to an alternative treatment if necessary.
It's a medical emergency. What should I do?
Jill Health is not designed for medical emergencies. If you're experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. For non-emergency urgent concerns, message your medical team through the patient portal.
Is my information private and secure?
Yes. Jill Health is fully compliant with Canadian privacy legislation, including PHIPA and PIPEDA. Your medical information is encrypted, stored securely, and only accessible to the licensed clinicians and pharmacy team involved in your care.
FREQUENTLY ASKED QUESTIONS
Your questions, answered
What is Jill Health?
Jill Health is Canada's first fully online telemedicine service built exclusively for women. We're a 100% Canadian digital clinic offering personalized treatment plans, prescription medications, and discreet home delivery — all designed to help busy Canadian women take charge of their health from wherever they are.
How does Jill Health work?
Getting started takes minutes:
Online intake — Complete a quick medical assessment about your goals and health history.
Provider review — A licensed Canadian doctor or nurse practitioner reviews your information and, if appropriate, prescribes a treatment plan.
Discreet delivery — Your prescription is filled by a licensed Canadian partner pharmacy and shipped in plain, unbranded packaging.
Wellness coaching — For applicable programs (like weight loss, menopause), you'll get ongoing support from qualified wellness coaches for a fee.
Ongoing care — Message your medical team anytime through your secure patient portal.
Do I need a prescription to use Jill Health?
Yes, many of our treatments require a prescription. However, you do not need a prior prescription to join. As a full-service Canadian telehealth clinic, the licensed doctors and nurse practitioners at Jill Health will evaluate your assessment and, if appropriate, write the prescription for you directly during your online consultation.
What happens during the "Online Consult"?
It’s a text-based or video/phone-based assessment (depending on your province and needs). You’ll complete a medical intake form detailing your health history and goals. A practitioner reviews this to ensure the requested treatment is a good fit.
Can Jill Health help with my specific condition?
Jill Health focuses on:
Menopause & hormone optimization
Medical weight management
Sexual health (birth control, libido, intimate wellness)
Skin (acne, aging, rosacea, hyperpigmentation, dark spots)
Hair loss
Longevity (biomarker tracking and optimization)
Allergies
ADHD assessment
Vitamins & personalized supplements
Where is my treatment filled?
All prescriptions are filled by licensed Canadian partner pharmacies. For example, we often partner with specialized pharmacies to ensure temperature-controlled shipping for weight management treatments.
Is shipping discreet?
Yes. Your order is delivered in plain, unbranded packaging to ensure your privacy.
How long does delivery take?
Once your consultation is approved and the prescription is processed, shipping typically takes 3–5 business days across Canada. You will receive a tracking number once the package leaves the pharmacy.
Does my private insurance cover the treatment?
Often, yes. While the consultation fee might not be covered, many private insurance plans (Sun Life, Manulife, etc.) will cover the cost of the actual medication. You can request a pharmacy receipt to submit for reimbursement.
Can I pause or cancel my subscription?
Yes. Jill Health is designed for ongoing care, but you can manage your refills through your patient portal. You can pause or cancel your treatment plan at any time before your next shipment is processed.
What is Jill Health's refund policy?
Full details are available on our Refund Policy page at jill.health/refund-policy. If your consultation is denied, you won't be charged for medication. For other situations, message our support team and we'll work with you on a case-by-case basis.
How do I contact my medical team?
You can message your practitioner or the support team directly through the secure patient portal if you have questions about side effects or your dosage.
Can I use my own local pharmacy instead of your delivery service?
Yes, if you prefer, you can request that your prescription be sent to a local pharmacy of your choice instead of using Jill Health’s partnered pharmacy network. This complies with Canadian telemedicine regulations, which allow patients the right to choose their preferred pharmacy. We will be charging a $40 visit fee if you choose this option.
How do I get a receipt for my private insurance claim?
Jill Health provides detailed receipts that include the necessary information for insurance reimbursement (such as the DIN—Drug Identification Number and the prescribing practitioner’s details). You can download these receipts directly from your Patient Portal after your order has been processed. If you need a more specific breakdown for a "Prior Authorization" form required by your insurer, you can message the support team to assist.
What happens if I experience side effects from my treatment?
Patient safety is handled through a "continuous care" model. If you experience side effects, you do not need to book a new formal appointment; you can send a secure message to your medical team via the portal at any time. They can provide guidance on managing symptoms, adjust your dosage, or switch you to an alternative treatment if necessary.
It's a medical emergency. What should I do?
Jill Health is not designed for medical emergencies. If you're experiencing a medical emergency, call 911 or go to your nearest emergency room immediately. For non-emergency urgent concerns, message your medical team through the patient portal.
Is my information private and secure?
Yes. Jill Health is fully compliant with Canadian privacy legislation, including PHIPA and PIPEDA. Your medical information is encrypted, stored securely, and only accessible to the licensed clinicians and pharmacy team involved in your care.
What We Treat
About Us
Medications
What We Treat
About Us
Medications



