Refund Policy

OVERVIEW

All sales and payments made on, through, or regarding the Site, the App, and/or your User Account are final, irrevocable, and not subject to or eligible for a refund. By accepting the terms and conditions of this Agreement, you understand and acknowledge that Jill Health reserves the right, but not the obligation, to provide credits or refunds in the following circumstances:

• We do not generally offer refunds on orders once a medical consult is booked.

• In some cases a user, customer, or patient may realize after paying for an order that they have insurance coverage, and would rather the partner pharmacy bill their drug plan directly.

• In such cases where a user or patient has insurance coverage for the item ordered, the partner pharmacy may refund the balance on any insurance remittance.

• In some cases a user, customer, or patient may choose to change their dose or quantity after trying the medication or consulting with the prescriber. Price and product adjustments will be made to reflect the new product prescribed.

• There are no refunds on medication once it has left the pharmacy with a tracking number to the valid address you provide during checkout.

• User Accounts are final, irrevocable and not subject to or eligible for a refund.