Refund Policy

To secure the right to access and use the subscription-only features of Jill Health pages on the Site or the App, and to maintain your User Account in good standing, you must subscribe to Jill Health for a period of either (a) one (1) month pre-paid with a month-to-month auto-renewal, or (b) three (3) months pre-paid with a month-to-month auto-renewal.

Accordingly, you understand and acknowledge that, with the exception of any free trial periods, Jill Health will charge you a recurring subscription fee in exchange for your right to access and use the subscription-only features of the Site or the App in accordance with this Agreement (the “Subscription Fee(s)”).

At the start of each subscription period, Jill Health will charge the Subscription Fee to your credit card or debit card on file with Jill Health, as identified in your User Account; the payment transaction will be facilitated through an online payment processing application that is provided by a third-party vendor(s) and accessible through the Site and/or the App, and you will receive a receipt through your User Account.

You may cancel your subscription at any time by contacting our support team. If you do not cancel your subscription before the end of the then-existing subscription period, your subscription will automatically renew on a monthly basis and Jill Health will bill you for — and you must pay for — the subsequent monthly subscription period.

If you cancel your subscription prior to the end of the then-existing monthly subscription period, then your right to access and use the subscription-only features of the Site and the App, as applicable, may continue through the end of said then-existing monthly subscription period.

The amount of each Subscription Fee will be set by Jill Health at its sole discretion. By accepting the terms and conditions of this Agreement, you understand and acknowledge that Jill Health reserves the right, but not the obligation, to increase its Subscription Fee rate amounts at any time and as Jill Health sees fit in its sole discretion.

Jill Health reserves the right, but not the obligation, to afford you a promotional free trial period(s) or discounted Subscription Fee amount(s) for accessing and using the subscription-only features of the Site or the App. Jill Health will not charge you a Subscription Fee for any such promotional free trial period.

However, upon the expiration of any such promotional free trial period or discounted Subscription Fee amount, you must further agree to the terms and conditions of this Agreement and pay the applicable Subscription Fees in order to receive the continued right to access and use the subscription-only features of the Site, or the App, as applicable.