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Medical & Pharmacy

Contact the care team

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Track your order for updates.

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Passwords, Billing and Personal Info

Call us directly
(877) 328-2042
Response Time

During Business Hours: Under 3 hours.
Outside of Business Hours: Within 24 hours.

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Jill Health Help Center

How it works

Learn the process: from ordering to consultations to delivery.

Jill Products

Learn about our full range of healthcare options.

About Us

Info about our team, our mission and career opportunities.

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The Jill Health Help Center

📦 Want to track your order? Click here
What can we help with?

Learn the process: from ordering to consultations to delivery.

Log into your MyHealth account, update payment details, & reset your password.

Track your order & get updates on order status.

orders & shipping

Track your order & get updates on order status.

Medical & Pharmacy

Click here for help with dosages, side effects, interactions and other medical questions.

Click here for help with dosages, side effects, interactions and other medical questions.

Learn about our full range of healthcare options.

Info about our team, our mission and career opportunities.

Need more help?
Contact our support team
(877) 328-2042

You can also reach out by phone at  (877) 328-2042.

FAQ

Jill Health is a Canadian health company for women with the goal to make prescription-based healthcare accessible, comfortable, and safe. Our network of medical professionals and pharmacies is comprised entirely of Canadian-certified healthcare providers. From prescription to a pharmacy, you are in well trained hands. Our team is ready to help with discretion, convenience, and exceptional service.

It’s simple. Explore our solutions and pick the treatment you want. You’ll be prompted to fill out a short, online medical consult that gives our medical team the info they need to see if this treatment is right for you. After their review, they fill your prescription and it gets shipped right to your door, for free! No lines, no fuss. And if you’re found ineligible for any ordered treatment after our medical team reviews your consult, you will be refunded.

Yes, you can order any product you think is suitable for your lifestyle and needs. Once you checkout, you will be prompted to book your free virtual visit with a doctor, to ensure your selection is a fit based on your medical history. When the doctor approves your order, your prescription will be shipped.

We take your safety very seriously, so if the doctor does not feel you are a candidate for medical treatment, your order will be refunded.

For the most part yes, treatments offered by us will require a prescription from a Canadian licensed medical professional. There are a few exceptions (like vitamins and supplements, along with a few other solutions like rosemary oil for hair loss).

Most of what we offer are pharmaceuticals and therefore require a medical professional to review your health background, discuss side effects, and double check any interactions that may occur with other medications you may be on. Then they’ll determine the best treatment plan for you.

If you have a private drug plan that covers medication your out-of-pocket fees may decrease significantly. Many Health Spending Accounts can also cover costs for medication. You will be provided with a receipt to use for your claims. For questions about using your insurance to pay, please mention that you have insurance when the pharmacy calls you – a refund will be provided for the portion that covered by your plan if applicable. You can also find out what your plans covers by contacting your insurer or emailing our pharmacy

Currently, we are only available in Canada and ship to all regions except for: New Brunswick, Northwest Territories, Prince Edward Island, Nunavut, and Yukon.

It’s time to book a consultation with someone from our Cover Health medical team. Head over there now!

Need to pay our pharmacy a visit in-person? You can find us at 2620 Bristol Circle, Oakville, ON L6H 6Z7.

You can add your tracking number here and get more information on the stage of your order!

Here you can access your Jill Health account here. It’s also located on this page.