FAQ

General

What is Jill?

Jill Health is a telehealth company for Canadian women that’s here to make prescription-based healthcare accessible, comfortable, and safe. Our network of doctors and pharmacies are comprised entirely of Canadian-certified healthcare providers. From prescription to pharmacy, you are in well-trained hands. Our team is ready to help with discretion, convenience, and exceptional service.

How does it work?

It’s simple. Explore our solutions and pick the treatment you want. You’ll be prompted to fill out a short, online medical consult that gives our medical team the info they need to see if this treatment is right for you. After their review, they fill your prescription and it gets shipped right to your door, for free! No lines, no fuss.

Side note: the consults for our hair and brow+lash treatments are actually optional. And if you’re found ineligible for any ordered treatment after our medical team reviews your consult, you will be refunded.

Where do you ship?

Currently, we are only available in Canada and ship to all provinces except for:

New Brunswick, Northwest Territories, Prince Edward Island, Nunavut, and Yukon.

Is there an age requirement?

At this time we can only assist people who are over the age of 16 for birth control and 18+ for all other treatments.

Is my information safe?

Yes! We are fully PHIPPA-compliant (the Ontario Personal Health Information Protection Act) and use best-in-class technology to ensure that your information is protected, kept safe, and used only for medical consultations.

Which doctors work with Jill Health?

Jill Health is powered by our team of thoughtful, caring, and best-in-class medical professionals. We currently work with a mix of Canadian doctors practicing across the country and nurse practitioners. For more information, see our medical page.

Where is my prescription getting filled from?

All Jill Health orders are dispensed from our growing network of licensed Canadian pharmacies or the pharmacy of your choice.

Jill Pharmacy HQ:

2620 Bristol Circle, Oakville, ON L6H 6Z7

Phone: 905-291-7970
Email: Pharmacy@Jill.Health

Telehealth

Do I need a prescription?

With the exception of our hair and brow+lash treatments, yes. The medications we offer are pharmaceuticals, and therefore require a medical professional — like the ones on our team — to review your health background in order to determine what treatment will work for you.

Can I order without a prescription?

You can! Order the product you want, fill out our short virtual consult, and soon one of our medical professionals will contact you to book a free virtual visit. Once they confirm this treatment is a good fit for you, they approve the prescription and your order is shipped.

We take your safety very seriously. Our doctors will not prescribe treatments to people that aren’t a good fit for them. If you are found to be ineligible for your selected treatment, we will notify you and refund your order.

I already have a prescription. Can I still use Jill?

100%. Transferring over a prescription is super easy, and means you get to have it shipped right to your doorstep for free! What’s not to love?

Our treatment pages have links to our TransferRx option, or you can send your transfer request by email to pharmacy@jill.health, or by chat.

Where is my prescription getting filled from?

All Jill Health orders come from our growing network of licensed Canadian pharmacies, or a pharmacy of your choice. Need to get in touch with our pharmacy team? It’s as easy as text, phone, or email.

1-905-291-7970 ext. 1
pharmacy@jill.health

Who’s on your medical team?

We’re powered by our team of thoughtful, caring, and best-in-class medical professionals. We currently work with a mix of Canadian doctors and nurse practitioners from across the country.

Pricing & Insurance

How much is a medical consultation?

Hold onto your hat: with the exception of smoking cessation, all our medical consults are free. Each consult is designed for its specific treatment, and reviewed by a member of our medical team.

Feeling unsure? Looking to speak directly with a doctor more generally about health concerns? Try Cover Health.

Am I covered by insurance?

We accept all insurance, public and private. If you have a drug plan that covers prescription drugs, your out-of-pocket fees may decrease significantly. Many Health Spending Accounts also cover costs for medication. You will be provided with a receipt to use for your claims.

For questions about using your insurance to pay, please mention that you have insurance when the pharmacy contacts you – we will refund any portion covered by your plan.

You can also find out what your plans covers by contacting your insurer, or emailing our pharmacy at pharmacy@jill.health.

When do I get charged for my order?

Your payment method is required to secure your consult but don’t worry, you won’t be charged until one of following occurs:

A confirmation of prescription and order delivery. If you are somehow charged and found to be ineligible after, we will provide a refund.
Verified insurance coverage

For our treatments that don’t require a consult (hair and brow+lashes), you will be charged directly upon checkout.

Have more questions?

Email us anytime at hello@jill.health

General

Telehealth

Pricing + Insurance

General

Telehealth

Pricing + Insurance

Have more questions?

Email us anytime at hello@jill.health

FAQ

General

Telehealth

Pricing & Insurance

General

Telehealth

Pricing & Insurance

Have more questions?

Prioritize and simplify your health.

Prioritize and simplify your health.