Hey, welcome to our Privacy Policy! Love dense legalese? Scroll through to see every single detail of how we handle your data. Not a fan of giant walls of text? We’ve given a short summary of the most important points up top.
Here’s the long and the short of it:
And that’s it! Unless you want to know even more, in which case: see below
The Jack & Jill Health Privacy Policy was last updated January 14, 2019. The words and phrases used in this Policy have the same meaning as in Jack & Jill Health’s Terms of Use. You can also find a list of definitions at the bottom of this Policy. If you still have questions, contact our Chief Compliance Officer at hello@jill.health.
The Jack & Jill Health Corporation (“Jack & Jill Health”, “we”, “us”) uses a number of safeguards to protect the privacy of Users of the Jack & Jill Health Platforms and the confidentiality of their Personal Information, including Personal Health Information (collectively referred to together in this Privacy Policy as “Information”). When discussing Healthcare Services, Information typically refers to Personal Health Information (“PHI”). When discussing Informational Services, Information typically refers to information that is not specifically about you or your health, such as information in questions you would be comfortable asking of an expert during the call-in portion of a radio broadcast on health-related matters. PHI is not required for Informational services, and we advise you not to submit PHI in the course of accessing Informational Services.
The agreement between Jack & Jill Health and physicians providing services through the Jack & Jill Health Platforms is called the Jack & Jill Health Physician Services Agreement, and explains the services Jack & Jill provides to Authorized Physicians. The Terms of Use for the Jack & Jill Health Platforms explains the services that Jack & Jill Health provides to Users. The agreement between Jack & Jill Health and Non-Physician Providers who provide services through the Jack & Jill Health Platforms (e.g. Jack & Jill Health Nurse Practitioner and Pharmacy Services Agreement) explains the services that Jack & Jill Health provides to Authorized Non-Physician Providers.
This Privacy Policy (“Policy”) summarizes how Jack & Jill Health collects, uses, discloses, retains, disposes of, destroys, and protects Information as well as Data (information that does not identify an individual) in the course of providing our services. We are committed to complying with this Policy and with applicable Provincial and Federal privacy legislation.
Please note that this Policy does not apply to the collection, use, retention, disposal, destruction, and protection of Information by Authorized Physicians or Authorized Non-Physician Providers. Authorized Physicians and Authorized Non-Physician Providers are subject to privacy legislation and professional requirements that govern their management of Information, including Information they collect, use and retain in the course of providing services through the Jack & Jill Health Platforms.
Please feel free to ask the Authorized Physician or Authorized Non-Physician Provider to whom you are referred if you have questions about how they will treat your Information.
Jack & Jill Health collects and uses Information only as necessary to provide our services, including to develop, assess, and improve our services. We only collect Personal Information if non-identifying information will not suffice. We minimize our collection and use of Information to what is needed for these purposes. For example, we do not record the audio or video portions of interactions between Users and Authorized Physicians and between Users and Authorized Non-Physician Providers through the Jack & Jill Health Platforms.
As mentioned, Authorized Physicians and Authorized Non-Physician Providers are responsible for their collection, use, disclosure, retention, destruction, and protection of Information. As a result, the following description is an overview only of the use general Information for the purpose of providing services through the Jack & Jill Health Platforms. A particular Authorized Physician or Authorized Non-Physician Providers may or may not choose to collect or use Information as described below in connection with a particular interaction with a User.
Authorized Physicians and Authorized Non-Physician Providers may collect Information about you or any Registered Dependent (as defined below) when you provide it during a Healthcare Services consultation (e.g. verbally or in texts), by viewing the Information that you have entered or uploaded to the Jack & Jill Health Platforms and/or by creating or compiling Information in the Jack & Jill Health Platforms.
Information that will be available to Authorized Physicians and Authorized Non-Physician Providers includes:
Authorized Physicians and Authorized Non-Physician Providers use Information to provide you with Healthcare Services and/or Informational Services and, as with any healthcare provider, must comply with the privacy legislation and medical record-keeping obligations to which they are subject.
Authorized Physicians and Authorized Non-Physician Providers may create Information such as prescriptions, sick notes, and other notes about your interaction with them through the Jack & Jill Health Platforms. They may export or print copies of your Information that they collect. Authorized Physicians and Authorized Non-Physician Providers may, but are not required to email or text your emergency contact if they believe that you are dealing with a medical emergency during a consultation.
You are responsible for advising your emergency contact that you are providing their name and contact information to Jack & Jill Health and Authorized Physicians and Authorized Non-Physician Providers, and for obtaining any necessary consent from them for the provision and use of their information in connection with the Jack & Jill Health Platforms.
Authorized Physicians and Authorized Non-Physician Providers collect and use Information that you provide in the course of obtaining Informational Services by viewing the information that you have entered or uploaded to the Jack & Jill Health Platforms, and by creating or compiling Information in the Jack & Jill Health Platforms. The Information that they collect and use includes the details that you provide in your request for Informational Services, and information that you provided to register to use the Jack & Jill Health Platforms (name, gender, date of birth, and place of residence), in order to confirm your eligibility to receive Informational Services.
Authorized Physicians and Authorized Non-Physician Providers are bound to comply with privacy legislation applicable to providers of Informational Services.
We collect and use your Information to register you, create your User Account, authenticate you when you log in, and personalize your experience while using the Jack & Jill Health Platforms. We confirm your eligibility to use the Jack & Jill Health Platforms for Healthcare Services and/or Informational Services by asking you to confirm your place of residence and date of birth that you provide when registering.
You may choose to enter or upload and store your Information in the Jack & Jill Health Platforms such as your medical records, and the name and contact information for your emergency contact. When seeking Healthcare Services, you may also choose to enter or upload and store Information about individuals for whom you have the legal authority to make decisions regarding their healthcare and for whom you have created a profile by providing their first and last name, gender, and date of birth (each a “Registered Dependent”). We use their date of birth where applicable and your assertion of their relationship with you to confirm your eligibility to obtain Healthcare Services for them, and their eligibility to receive Healthcare Services.
We use Information that you enter, or upload, or which is created as part of an interaction with an Authorized Physician or Authorized Non-Physician Provider to make it available to you when you access your User Account.
We may use Information for loss prevention and anti-fraud purposes, and to comply with regulatory and legal requirements;
We may use Information to help us create, develop, operate, deliver, support, and improve the Jack & Jill Health Platforms, its content, and advertising provided to you through it (Jack & Jill Health’s and third parties) unless you have decided not to receive such advertising.
To request Healthcare Services, you select any applicable symptoms relevant to your request. You may also specify whether you’re seeking to renew a prescription or obtain a sick note. We facilitate your disclosure to the Authorized Physician or Authorized Non-Physician Provider of that information, along with age and gender to determine whether your request is eligible. We do not identify you, or, if applicable, the Registered Dependent for whom you’re seeking the Healthcare Services.
Once the Authorized Physician or Authorized Non-Physician Provider confirms that your request is eligible, we identify the Authorized Physician or Authorized Non-Physician Provider to you. The Jack & Jill Health Platforms presents to the Authorized Physician or Authorized Non-Physician Provider the Information you provided in your consultation request, your name, and, if applicable, the name of the Registered Dependent for whom you’re seeking the consultation. Unless you have elected to withhold access to information held in the Jack & Jill Health Platforms about you or any Registered Dependent, the Authorized Physician or Authorized Non-Physician Provider will be able to view it too.
When you request Informational Services, you select any topics for which you are seeking education. On your behalf, we present the information that you provide to an Authorized Physician or Authorized Non-Physician Provider to determine whether your request is eligible for Informational Services. We do not identify you.
Once the Authorized Physician or Authorized Non-Physician Provider confirms that your request is eligible, we identify the Authorized Physician or Authorized Non-Physician Provider to you. The Jack & Jill Health Platforms presents to the Authorized Physician or Authorized Non-Physician Providers the Information you provided in your request for Informational Services and your name.
Communication in regards to medical emergencies associated with requests for Healthcare Services
Should you submit Information about a medical issue which is then deemed an emergency by an Authorized Physician or an Authorized Non-Physician Provider prior to their acceptance of your request for Healthcare Services, Jack & Jill Health reserves the right to contact you at any time using any of the contact information you have provided. This contact is strictly for the purpose of informing you that an Authorized Physician or Authorized Non-Physician Provider has viewed your anonymized request and has declined the request based on their belief that your symptoms may represent a medical emergency.
Communication in regards to Updates and Marketing
From time to time we may send you service announcements, including policy updates and updates to our Terms of Use and software, and keep you posted on our latest products and any upcoming events that may be of interest to you or apply to you. You may opt-out of receiving non-essential communications by logging in to your User Account and updating your preferences.
For clarity, service announcements including updates to our policies and Terms of Use and software are not considered non-essential communications.
Communications in regards to Customer Support
If you email, fax, write to us, or complete a ‘contact us’ form on the Jack & Jill Health Platforms, we will collect the name and contact information that you provide to us and will use it to respond to you. We only permit our Personnel to access Information to the extent necessary to perform their designated functions. We require them to protect the Information and maintain its confidentiality by complying with our policies, procedures, and applicable law.
We will not disclose, share, sell or rent your Information with or to any third party (except to the extent we disclose to Authorized Physicians or Authorized Non-Physician Providers, emergency contacts, and in compliance with regulatory and legal requirements as set out in this Policy).
Exceptions are: if you consent, or to the extent necessary — in our good faith judgment — to:
We may disclose Information for the purposes of the due diligence required for the completion of a transaction such as a merger, acquisition, or asset sale. We will comply with any applicable legal requirements, including notice requirements, that apply to such transactions.
Unless we otherwise give you notice, we will retain your Information on the Jack & Jill Health Platforms on your behalf until such times as you or we terminate your User Account. On termination, you will have an opportunity to print or make copies of your Information subject to the following:
To ensure that Authorized Physicians and Authorized Non-Physician Providers may exercise any authority they have to withhold Information they compile in connection with Healthcare Services from patients under the law, you will be required to request any access you would like to notes made by an Authorized Physician or an Authorized Non-Physician Provider about your consultation from the Authorized Physician or Authorized Non-Physician Provider.
As mentioned above, Jack & Jill Health is not the custodian of Information held on the Jack & Jill Health Platforms; rather it holds Information on behalf of Users or Authorized Physicians and Authorized Non-Physician Providers. On termination of your User Account, once you have been given the opportunity to print or make copies of your Information, we will delete the Information associated with your User Account, except Information that an Authorized Physician or Authorized Non-Physician Provider advises us he or she requires in connection with a consultation or Informational Services the Authorized Physician or Authorized Non-Physician Provider provided.
In such circumstances, Jack & Jill Health will destroy the Information when the Authorized Physician or Authorized Non-Physician Provider has obtained a copy or terminates his/her account with Jack & Jill Health.
You can access your Information or that of your Registered Dependents to check that it is accurate, complete, and up to date by making a request to hello@jill.health.
You may update and edit any of your Information (except Information an Authorized Physician or Authorized Non-Physician Provider has viewed or created during a Healthcare Services consultation) by making a request to hello@jill.health. Contact the Authorized Physician or Authorized Non-Physician Provider who provided the Healthcare Services to access or request the correction of Information in their notes on the Jack & Jill Health Platforms, or that they hold in their medical records.
You can access Information you have provided in your request(s) for Informational Services by making a request to hello@jill.health.
The Jack & Jill Health Platforms offers you functionality and choices for protecting your privacy which includes:
Please contact us directly at hello@jill.health for assistance with using the privacy functionality or with any questions about using the Jack & Jill Health Platforms. Additionally, you may contact us at any time to:
To protect privacy, we may request information to verify your identity when you contact us.
Jack & Jill Health takes the security of your information seriously. We store your information in electronic format within Canada, using computer systems with restricted access, and housed in facilities using physical security measures. More generally, we have in place appropriate physical, technological, and organizational safeguards to protect Information against loss, theft, and unauthorized access, use, and disclosure. As mentioned, Jack & Jill Health Personnels are obligated to protect Information by adhering to our policies, practices and applicable laws.
You also play an important role in protecting your privacy and the confidentiality of your Information. For example:
Choose a quiet, private location from which to receive services from Authorized Physicians and Authorized Non-Physician Providers.
Jack & Jill Health de-identifies Information on behalf of Authorized Physicians and Authorized Non-Physician Providers. Under their agreement with Jack & Jill Health, Authorized Physicians and Authorized Non-Physician Providers permit Jack & Jill Health to collect and use the resulting de-identified data for purposes that include:
We will not use Data to re-identify individuals.
The Jack & Jill Health Platform, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. We use these technologies to better understand the User’s behavior, analyze trends, administer, personalize and improve the experience of using the Jack & Jill Health Platforms.
You have the ability to accept or decline our use of cookies. You can refuse cookies by turning them off or blocking them in your Internet browser. Be aware that if you decide to turn off or block cookies, the Jack & Jill Health Platforms might not function correctly.
At times, we may use third parties such as ad exchanges and data companies to serve our advertisements on the Jack & Jill Health Platforms. These companies may also use cookies and other technologies to report certain information about your visits to the Jack & Jill Health Platforms and other websites (such as web pages you visit from and your response to ads on the Jack & Jill Health Platforms) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant and tailored to you, both on and off our Jack & Jill Health Platforms. By using the Jack & Jill Health Platforms and not turning off cookies, you are consenting to their use for the purposes described in this Policy.
To learn more about advertising on electronic sites and opting-out of receiving ads, you can visit the Digital Advertising Alliance website at www.aboutads.info/choices/ or the Digital Advertising Alliance of Canada website at www.youradchoices.ca/choices.
The Jack & Jill Health Platforms may contain links to other websites that we do not own or operate. These links are not intended as an endorsement of or referral to the linked websites. We strongly encourage you to review the privacy policies applicable to any site you visit. This Policy does not apply to such linked pages or other sites, and we are not responsible for the content or practices of any linked websites or their operators which are provided solely for your convenience.
We reserve the right to amend our Policy at any time. Check back often to ensure you are aware of our current practices for collecting, using, disclosing, retaining, destroying, and protecting Information.
If you have any questions, concerns, or suggestions about our privacy practices, please contact our Chief Compliance Officer. In order for us to respond to you, please be sure to include your name and contact information.
Jack & Jill Health Inc.
ATTN: Chief Compliance Officer
(877)-267-5225
75 Montpelier St.
Brampton, L6Y 6H4
“Authorized Physician” means a physician who is registered to practice medicine in a Province or Territory of Canada, meets Jack & Jill Health’s other criteria, and is permitted to provide Healthcare Services and/or Informational Services through the Jack & Jill Health Platforms.
“Authorized Non-Physician Provider” means an independent, regulated health professional (such as a psychotherapist or a nurse) registered to provide healthcare in a Province or Territory of Canada, meets Jack & Jill Health’s other criteria, and is permitted to provide Healthcare Services and/or Informational Services through the Jack & Jill Health Platforms.
“Data” means information collected or compiled through the Jack & Jill Health Platforms which has been de-identified.
“De-identify” in relation to PHI, means to remove information that identifies the individual or for which it is reasonably foreseeable in the circumstances that it could be utilized, either alone or with other information, to identify the individual.
“Device” means a mobile or desktop device owned or controlled by a User and used to access Jack & Jill Health Physician Services.
“Health Care” means any observation, examination, assessment, care, service, or procedure that is provided by a physician or a non-physician healthcare provider to an individual to diagnose, treat, or maintain the individual’s physical or mental condition, to prevent disease or injury to the individual, or to promote the individual’s health.
“Healthcare Services” means the provision of Health Care by an Authorized Physician or an Authorized Non-Physician Provider through the Jack & Jill Health Platforms.
“Informational Services” means the provision of general information about a disease or condition, rather than patient-specific medical information, for educational purposes only and for clarity, not including a diagnosis, treatment, or advice based on observation, examination, or assessment of a particular patient.
“Jack & Jill Health Platforms” means the hardware, software, applications, websites, content, products, and services owned and/or operated by us, which include the software that enables Authorized Physicians and Authorized Non-Physician Providers to provide Healthcare Services and Informational Services to Authorized Users.
“Personal Information” means information about an identifiable individual which is not PHI and which is collected, created, compiled, used, disclosed, or otherwise transmitted and/or stored on or by means of the Jack & Jill Health Platforms.
“Personnel” in relation to Jack & Jill Health, means its employees and agents including independent contractors and sub-contractors, for whom Jack & Jill Health is responsible at law.
“PHI” or “personal health information” means information about an individual’s health or healthcare that is subject to Privacy Law and that is collected, created, compiled, used, disclosed, or otherwise transmitted and/or stored on or by means of the Jack & Jill Health Platforms.
“Privacy Law” means the applicable legislation governing the collection, use, disclosure, and/or protection of PHI in the Province or Territory in which a User resides.
“User” means an individual who has registered and created a Jack & Jill Health User Account in accordance with our Terms of Use and is thereby eligible to receive Healthcare Services and/or Informational Services through the Jack & Jill Health Platforms.
And…that’s it! Holy cow, you made it to the end! Send us an email to hello@jill.health with the subject line ‘I made it!’ and we’ll send you a li’l something
Questions? Contact us anytime on the site chat or at hello@jill.health
Jill Health is not a pharmacy or a drug manufacturer.